Exchanges & Returns

RETURN

In the event of delivery of an Item that does not correspond to the Customer's Order, or a defect related to the transport, the Customer may return the said Item after obtaining a return slip from CHARLIE JOE following the procedure provided for above. -after and accessible on the Site.

This refund procedure is exclusive of any exchange, for the purpose of saving the Customer the terms and conditions of exchange procedures likely to present a disadvantage CHARLIE JOE for the latter.

The Customer can obtain a return slip from CHARLIE JOE:

  • If the package is damaged (and in this case, the Customer must refuse the delivery or be given a certificate of damage by the carrier);
  • If the delivered Item is different from the one ordered.

In both cases, the Customer will have to return the non-compliant Article to obtain the reimbursement of the price of the Order.

In order to benefit from the refund:

  • The customer must, at the latest within 15 calendar days following the dispatch of his Order, to inform on the Site of CHARLIE JOE the form of return available on the space "My Account" under the heading Returns and refunds. The return form must be printed and inserted in the parcel to be returned; no returns can be validated without this one.
  • Any claim made after this deadline can not be accepted and CHARLIE JOE will be released from all responsibility,
  • CHARLIE JOE does not support the expenses of return in parcel tracking: the expenses are chargeable to the customer.
  • Le Client doit expédier son ou ses Article(s) non conforme(s), au plus tard dans les 14 jours calendaires suivant la date du bon de retour, dans l’emballage d'origine des Articles, à l’adresse suivante :

189/191 boulevard de la Valbarelle local 142 – 13011 Marseille

Any non-compliant return (without the return slip) will be rejected and CHARLIE JOE will be released from any liability.

Once the returned items have been checked, CHARLIE JOE undertakes to reimburse the Customer as soon as possible and at the latest within seven (7) calendar days following the date of receipt of the return package, to the bank account or Customer's payment account used for the payment of the Items.

In the context of a delivery in store and to make a return, the edition of a good of return is not necessary.

RIGHT TO RETRACT

Under the EU Directive 2011/83 / EU of the European Parliament, of the Council of 25 October 2011 on consumer rights in the context of distance selling contracts and Law No. 2014-344 of 17 March 2014; as transposed in the country of the Customer, the latter is entitled to cancel his order at any time within 14 calendar days following the date on which he received the products.

The Customer therefore has a period of 14 calendar days from receipt of his Order to exercise his right of withdrawal and this without having to justify reasons or to pay penalties.

If the Customer wishes to use his right of withdrawal, he must fill in the CHARLIE JOE Site the return form available on the "My Account" section under Returns and Refunds or by contacting Customer Service. The return form must be printed and inserted in the parcel to be returned; no returns can be validated without this one.

Once the return voucher is printed, the Customer proceeds to the return - within 7 calendar days of the date of the return receipt - of his or her nonconforming Item (s), in the original packaging of the Articles, at the following address:

189/191 boulevard de la Valbarelle local 142 – 13011 Marseille

All returns must include the return voucher and all items subject to the Order that the Customer is not satisfied with.

These items must imperatively be returned properly protected, in their original packaging (a carefully opened packaging will not be considered a damaged packaging) and in a perfect state of resale (not damaged, undamaged, unused or soiled by the Customer ).

Once the return has been validated, CHARLIE JOE agrees to reimburse the Customer for all amounts paid, excluding postage, under the Order, as soon as possible and, at the latest within thirty days of the date to which this right has been exercised, to the Client's bank account used for the payment of the Items.


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